Al Basit Optical’s mission is to provide A 100% delighted experience for our valued customers but if you find anything worrying, simply contact us and return the package back to us within 7 days. We are providing 6 months replacement warranty on our premium products.
- 1- The charges for shipping back will be paid by the customer. Al Basit Optical has no liability for that.
- 2- Return policy varies from product to product and customers will be informed about it once the order is placed.
WHAT YOU NEED TO KNOW BEFORE REQUESTING A REPLACEMENT OR REFUND:
- Provide us with the frame name and order number.
- One Time Replacement- Please check the availability of the new frame as we do not reuse/repair returned frames.
- When exchanging an order, please note costs may be adjusted accordingly.
- No refund after 7 days.