HomeReturns Policy

Al Basit Optical’s mission is to provide A 100% delighted experience for our valued customers but if you find anything worrying, simply contact us and return the package back to us within 7 days. We are providing 6 months replacement warranty on our premium products.

Note:

  1. 1- The charges for shipping back will be paid by the customer. Al Basit Optical has no liability for that.
  2. 2- Return policy varies from product to product and customers will be informed about it once the order is placed.

WHAT YOU NEED TO KNOW BEFORE REQUESTING A REPLACEMENT OR REFUND:

  • Provide us with the frame name and order number.
  • One Time Replacement- Please check the availability of the new frame as we do not reuse/repair returned frames.
  • When exchanging an order, please note costs may be adjusted accordingly.
  • No refund after 7 days.
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